FAQ
Shipping
Where do you ship?
I currently ship within Germany and across Europe. For shipping to other countries contact me at hello@uliclaystudio.com.
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Is the shipping cost included in the price?
No, shipping costs are not included in the product price. They will be calculated and displayed at checkout.
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How much does the shipping cost?
Shipping costs vary based on item size and quantity.
Germany: €8 insured shipping via DHL
Europe: (Belgium, Denmark, Finland, France, Greece, Italy, Netherlands, Portugal, Spain, Sweden, Austria) €20 insured shipping via DHL
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How long will it take to ship my order?
Germany: 3-10 working days
Europe: 5-15 working days
Order
Сan I change my order?
Yes, you can change your order as long as it has not been processed for shipping. To request changes, please email me at hello@uliclaystudio.com.
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Сan I change my delivery address after placing my order?
If your order has not been shipped yet, I can update the delivery address. Feel free to send me an email with the new address to hello@uliclaystudio.com.
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Can I add or remove products after I places my order?
Currently, you cannot make changes to your order on the website. However, you can email me at hello@uliclaystudio.com and I'll do my best to assist you.
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Can I pick up my order in Berlin?
Yes, you can pick up your order at the studio located at Pasteurstraße 48, 10407. To pick up your order, select the "Pick Up" option at checkout. I will email you with the available pickup times.
Ceramics Usability
What does mean unglazed/raw surface? Is it safe and usable?
An unglazed/raw surface means that the outer surface of the ceramic piece has no glaze. It is stoneware that has been fired twice and is fully waterproof. Yes, it is 100% food-safe because all my ceramics are glazed on the inside, which is the only side that comes into contact with food.
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Will the color of white unglazed pieces stay as neat and milky as when new?
Fully glazed ceramics retain their color permanently because the glaze prevents the surface from absorbing any liquids and makes it easy to clean. However, unglazed ceramics are more sensitive and require careful handling. To maintain their color, wash them after use and avoid leaving them in the sink for extended periods. This prevents food from sitting on the surface and spoiling its appearance.
Gifts
Can I make special gift request?
Yes, you surely can. I’ll be happy to create something individual for a special occasion. Make sure to discuss it with me at least 4-5 weeks in advance so I’ll have enough time to produce and deliver. You can reach out to me by sending an email at dankeramik@gmail.com
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For your inspiration:
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I can make a talking plate/cup/mug or a set of some with individual writings on it like quotes or wishes.
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I can create a set of tableware or design objects.
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You can buy a gift card for my ceramics on my website and present it as a gift itself so the receiver can decide what he or she would like to have.